Feature List

Call Handling

  • Call hold (with music)
  • Blind / Attended Transfer
  • Call pickup groups
  • Call parking
  • Call Forwarding - (on busy, no answer or unconditional)
  • Call Waiting (multi line handsets)
  • Do not disturb

IVR / Automated Attendants

  • Multi-level automated attendants for routing of calls more efficiently (i.e. press 1 for etc...)
  • Direct dial to extension
  • Direct record from handset or upload messages

Call Queuing

  • Call queuing with strict answer ordering
  • Choice of call distribution methods including (ring all, round robin, round robin memory, least recently called first, fewest number of calls first or random)
  • Caller announcements including queue position and estimated hold time.
  • Link to IVR for in queue options
  • Min. and Max. people in queue settings
  • Max. wait time for queued calls
  • Choice of hold music

Voicemail

  • Voicemail per extension (no port limits)
  • Message retrieval by phone (local or remote) & web browser
  • Email notification (with sound file if required)
  • Visual message waiting indicator support
  • Stutter dial tone message waiting support
  • Group mailboxes
  • Busy and Unavailable Messages
  • Message forwarding and append options
  • Multiple mailboxes for filing / storage

Advanced call routing

  • Automatic failover
  • Provider preferencing for least cost routing
  • Dialled number manipulation (pattern match, add/subtract digits)
  • Inbound call routing (both number called, and calling number)
  • Transcoding between codecs for maximum compatibility

Music on Hold

  • Multiple music on-hold tracks (mp3)
  • Multiple music categories

Call Distribution

  • Flexible extension numbering
  • Ring groups with timers and failovers for call distribution including off site calling
  • DDI inbound routing support
  • Route based on Caller ID and / or DDI
  • Time / Day / Date routing

Conferencing

  • 3 way conferencing (handset dependant)
  • Conference rooms for larger conferences
  • Pin access
  • Member announcements (join/leave)
  • Mute/Un-mute per user

Reporting

  • Detailed call logging with selection, search and CSV export

Handsets (handset dependant)

  • Compatible with SIP compliant handsets
  • 3 way conferencing
  • Busy lamp field support
  • Stutter dial tone for message waiting
  • Missed / Dialled and Received calls logging
  • Remote workers
  • Caller ID name & number support
  • Multiple codec support
  • Personal phonebook with distinctive ring
  • Global address book

System Integration

  • Windows Applications click to call support

Multi Provider / Trunk Support

  • Multiple inbound phone lines / trunks
  • Multiple technologies including: Analogue, ISDN2e, ISDN30e, IP Trunks (SIP)

Expandability

  • Custom programming language for system expansion and integration
  • Connect multiple systems together across multiple sites providing one large integrated phone system across multiple sites/locations
  • Software upgradeable